Help and FAQ

Answers to common questions, plus tips for trading safely on KasiConnect Hub.

Questions

How do I contact a seller?

Open a listing and send an enquiry from there. Your message goes to the seller inside KasiConnect Hub, and you can follow up in Messages.

Where do I see replies?

Open Messages from the menu. Conversations with new replies show a badge so you do not miss anything.

What is the basket for?

The basket collects the listings you want to ask about together. Open it from the menu or the cart icon to review them.

How do I save a listing?

Tap the heart on a listing to save it. Find all your saved listings under Saved in the menu.

How do I list my business or products?

Create an account, then go to Sell or My business. A storefront photo is required when you register a business.

How do I change my details?

Open Profile to update your name, phone number, address and profile photo. You can also edit a business or listing from its page.

Check ownershipAsk the seller for proof of ownership or business details before you agree to buy.

No deposits before you inspectDo not pay a deposit until you have seen the item or service in person.

Keep chats in KasiConnect HubDiscuss the deal in Messages so there is a record of what was agreed.

Be careful with rushed or unrealistic offersIf a price is far below the market, or someone pushes you to pay quickly, slow down and check again.